GENERAL CONDITIONS FOR ACI MARINAS BERTH BOOKINGS Introduction ACI d.d. has created new trends in nautical tourism on the Adriatic by advancing the online booking system on its website www.aci-marinas.com. The general conditions are integral part of the Contract concluded between the berth provider, i.e. ACI d.d. and berth user. Berth user may be every legal entity or a natural person who books and pays for a berth by signing the Contract with Aci d.d. Definitions and Interpretation Service- reservation service and use of berth provided via booking service on www.aci-marinas.com User- natural person or legal entity Contract Parties- the User and the Service Provider Berth Provider- ACI d.d. Contract- electronic document by which berth booking at ACI marina is confirmed Booking and Payment The User may book and pay for a berth via the booking service applicable to all marinas of the ACI marina system on www.aci-marinas.com The User needs to pay the full price of the booking service, which is 10% (30% in ACI Marinas Skradin and Palmižana) of the price oft he daily berth, together with the full price of berth at any ACI marina. By entering the credit card numbers on the internet booking service at www.aci-marinas.com the User accepts the general conditions for ACI marinas berth booking. When concluding the Contract via Internet on www.aci-marinas.com the Contract is valid at the moment of authorization of the User’s credit card. After concluding the Contract, the User shall receive notification via e-mail regarding the berth booking. In addition, the confirmation’s notification shall be delivered to the User in electronic form as well. The User’s credit card shall be debited in kunas in accordance with selling rate of Erste Bank on a debit day. The ammount shall include VAT in line with Croatian legal regulations. Accommodation Marina is obliged to secure the berths, admit the vessels and service the Users who have booked and paid for a berth via booking service on www.aci-marinas.com When entering the harbour, the User is obliged to follow the instructions as stated in the confirmation’s notification. The user is obliged to fully act with respect to the regulations on order at contractual ACI marina. Berth allocation in every harbour is determined by contractual marina staff. For all technical details regarding berth, the User should contact directly the marina where the booking has been obtained. Obligations of ACI d.d. Opatija ACI d.d., as efficient Berth Provider, is obliged to keep booking reservations by the end of booking period. ACI d.d. is obliged to completely fulfil all obligations determined by this Contract except in case of force majeure. User’s Obligations The ACI marina User is obliged to respect ACI marinas’ regulations on order and to cooperate with the Berth Provider’s representative. When booking the berth, the User must provide the marina with his e-mail address and contact phone number. The ACI marina User is obliged to contact the contractual marina via telephone or radio station on channel VHF 17 at least 30 minutes prior to entering the harbour in order to notify his arrival and ask for permission to enter. The User is liable for all possible damages he may cause during the services defined by the Contract. In case the reported data of the referred vessel do not comply with the measurements stated in the application form (e.g. length, width, draft), ACI d.d. reserves the right to charge additional berthing fees. Contract Cancellation by User The User can cancel previously signed Contract minimally 24 hours prior the date of the reservation in which case ACI d.d. will refund the User’s payments in the amount of up to 80% while keeping 20% of handling fee. The afore mentioned cancellation costs are also applied to modification of arrival date as well as to all other modifications that may significantly influence the Contract fulfilment. Contract Termination by ACI d.d. In case any cancellation of berth service occurs, ACI d.d. shall notify the User regarding the new situation. E-mail address and phone number provided to the marina during booking and payment process will be used in such occasions. If ACI d.d. is not able to provide berth service or wants to cancel it, the User is entitled to a refund of his payments, however the User is not entitled to indemnity. Complaints The User may write all his reclamations in marina’s Book of Complaints or by sending an e-mail to email@example.com. The berth provider ACI d.d. shall try to realise the contractual service and handle all failures. Furthermore, ACI d.d. shall take the complaint into consideration in accordance with marina’s good business practice and terms of business. Any disputes that may arise with ACI d.d. and which contracting parties cannot amicably resolve, shall be finally settled under the jurisdiction of the court in Rijeka.